AWS Marketplace charges
Marketplace subscriptions are billed by AWS, not by us. Refund requests for Marketplace charges must go through AWS support under your Marketplace agreement — we cannot refund money we never collected.
Priority support services
- If a service has a major failure, you may cancel and receive a refund for the unused portion, as the Australian Consumer Law provides.
- For other issues, tell us first — we will re-perform or remedy the work within a reasonable time.
- Ask at any time: we would rather fix the problem than process a refund.
Free self-hosting
The open-source software costs nothing, so there is nothing to refund. If something is broken, the source repository issue tracker is the right place.
How to ask
Email hello@yumait.com.au with your engagement details and what went wrong. We respond within a reasonable period.